Description

Riverbed steelCentral AppResponse

Network-based APM for End-user Experience Monitoring
Riverbed steelCentral AppResponse delivering consistent and reliable application performance across today’s networks is difficult. When problems arise, understanding where and why they are occurring can be even harder. Riverbed steelCentral AppResponse provides network-based APM into end-user experience, network, and application performance.
What is SteelCentral AppResponse?
Riverbed steelCentral AppResponse joins together advanced application and transaction insight, comprehensive end-user experience monitoring, and deep network intelligence into a single appliance to provide total visibility into your application performance problems. It helps you discover where and when bottlenecks are occurring so that you can troubleshoot problems faster, and it streamlines workflows and reporting to enable cross-team collaboration to put an end to finger pointing.
Using high-speed packet acquisition and multi-stage analytic processing, AppResponse delivers rich network and application insights for traditional and web applications, VoIP and video quality monitoring, database performance analysis, and Citrix-delivered apps.
Features and benefits of SteelCentral AppResponse
“The users are happier now, so the IT staff doesn’t have to crawl under the floorboards when they go for coffee.” – Peter Toft, IT Department Manager, Icopal
Even split seconds of slow page times can have a huge impact on the revenue for an enterprise. When you have thousands of users per hour accessing your applications through web pages, you need to quickly answer:

• What pages were slow?
• When they were slow?
• For whom they were slow?

AppResponse pinpoints mission-critical web application problems quickly, letting you resolve them before end users even notice.
Identify the root-cause of application performance problems faster with SteelCentral AppResponse
With SteelCentral AppResponse you will quickly see if a performance problem is rooted in the network orservers . View response time for all users and transactions by application, user business group, and location. Understand end-user experience for both SteelHead-optimized and non-optimized web and SaaS applications.
Close the IT Monitoring Visibility Gap
Monitor the end user experience of every enterprise app in your portfolio, running on any physical, virtual, or mobile device. SteelCentral Aternity enables you to rapidly diagnose and resolve end user issues and optimize the productivity of your tech-dependent workforce.
If your IT monitoring tools show that everything is green but your workforce is still complaining, you have an IT monitoring “Visibility Gap” between what your domain-specific monitoring tools are telling you and what your users are experiencing.
Other technologies only extrapolate, emulate, or estimate what the end user sees. This gap creates problems for IT and the business. SteelCentral Aternity closes the IT monitoring Visibility Gap with accurate, real-time information about how end users actually experience and interact with their applications, devices, and network.
How It Works: Put the end user’s experience at the center of your monitoring strategy
SteelCentral Aternity monitors the end user experience of every enterprise app in your portfolio, running on any physical, virtual, or mobile device with the following capabilities:

• Transforms every device into a self-monitoring platform with an integrated view of the multiple streams of data that provide a comprehensive portrait of real end user experience
• Dynamically monitors any user interaction within any application running on any type of physical, virtual or mobile device, with no programming required
• Extends across the broadest range of application technologies, including thick client, web-based, Rich Internet, Java, .NET, Android and iOS applications

Unlike APM products that monitor specific applications from the perspective of the data center, or device monitoring products that measure device, operating system, and app health, Aternity automatically monitors and correlates together the three streams of data that constitute true user experience – user interactions, device health and performance, and application performance, as seen by the end user.
Benefits: Built-in Analysis of the Impact of IT on User Productivity
Aternity End User Experience Monitoring provides immediate insight into how application performance affects productivity:

• Instantaneously assess how long users wait for business-critical applications, by analyzing application usage, time spent running in the foreground, active time, wait time, and crashes
• Identify trends and impacts of lost productivity by evaluating frequent waiting periods
• Improve ROI by identifying unused or over-licensed software, and aligning license expenditures to actual usage

Automated End User Experience Analytics Speed Time to Value
Aternity provides additional analytics that enable you to rapidly assess the impact of IT on user experience.

• Analyze application performance through a color-coded Apdex score and a User Experience Index that accounts for application wait time, crashes, hangs, and errors
• Assess compliance to service level objectives across the enterprise
• Automatically detect incidents and generate alerts to 3rd party service desk and ITOA systems