Description

Close the IT Monitoring Visibility Gap

Monitor the end user experience of every enterprise app in your portfolio, running on any physical, virtual, or mobile device. SteelCentral Aternity enables you to rapidly diagnose and resolve end user issues and optimize the productivity of your tech-dependent workforce.
If your IT monitoring tools show that everything is green but your workforce is still complaining, you have an IT monitoring “Visibility Gap” between what your domain-specific monitoring tools are telling you and what your users are experiencing.
Other technologies only extrapolate, emulate, or estimate what the end user sees. This gap creates problems for IT and the business. SteelCentral Aternity closes the IT monitoring Visibility Gap with accurate, real-time information about how end users actually experience and interact with their applications, devices, and network.

How It Works: Put the end user’s experience at the center of your monitoring strategy

SteelCentral Aternity monitors the end user experience of every enterprise app in your portfolio, running on any physical, virtual, or mobile device with the following capabilities:

• Transforms every device into a self-monitoring platform with an integrated view of the multiple streams of data that provide a comprehensive portrait of real end user experience
• Dynamically monitors any user interaction within any application running on any type of physical, virtual or mobile device, with no programming required
• Extends across the broadest range of application technologies, including thick client, web-based, Rich Internet, Java, .NET, Android and iOS applications

Unlike APM products that monitor specific applications from the perspective of the data center, or device monitoring products that measure device, operating system, and app health, Aternity automatically monitors and correlates together the three streams of data that constitute true user experience – user interactions, device health and performance, and application performance, as seen by the end user.

Benefits: Built-in Analysis of the Impact of IT on User Productivity

Aternity End User Experience Monitoring provides immediate insight into how application performance affects productivity:

• Instantaneously assess how long users wait for business-critical applications, by analyzing application usage, time spent running in the foreground, active time, wait time, and crashes
• Identify trends and impacts of lost productivity by evaluating frequent waiting periods
• Improve ROI by identifying unused or over-licensed software, and aligning license expenditures to actual usage

Proactive Problem Identification and Resolution

Aternity automatically generates a baseline for every application, device and user performance metric collected. Baselines can automatically be split, by location, subnet or target server, etc., so that a granular baseline exists for different groups of users. Users can also set manual thresholds for acceptable performance.
As soon as performance deviates from a baseline or threshold, Aternity detects the problem, generates alerts and opens trouble tickets. Aternity speeds resolution by automatically analyzing the business impact and affected groups, and identifying the probable cause.

Automated End User Experience Analytics Speed Time to Value

Aternity provides additional analytics that enable you to rapidly assess the impact of IT on user experience.

• Analyze application performance through a color-coded Apdex score and a User Experience Index that accounts for application wait time, crashes, hangs, and errors
• Assess compliance to service level objectives across the enterprise
• Automatically detect incidents and generate alerts to 3rd party service desk and ITOA systems

Automatic Discovery of Key End User Experience Monitoring Metrics

There’s no manual configuration required for Aternity to discover the three streams of data that impact real end user experience.

• Users and their locations: Automatic discovery of user attributes such as identity, role, department, office and geographic location, subnet, and VPN.
• Devices and their Operating Systems: Automatic discovery of key attributes of every physical, virtual, or mobile device, including make & model, number of cores, disks and shared drives, OS type, version & service pack, boot services, running processes, and the top processes consuming CPU, memory, and I/O resources.
• Applications, processes, and health indicators: Automatic discovery of all local, cloud, web, or instrumented enterprise mobile app running on any physical, virtual, or mobile device.